This page is a working draft prepared for Ubuntu Basket. Please review it, and have it checked by a legal adviser, before the site goes live.
1. About these terms
These terms apply when you join Ubuntu Basket or use this website. By registering for a package, you agree to them. Ubuntu Basket operates from Peter Mokone Drive, Moloto, 1022. Contact us on 075 146 2171 or at join@ubuntubasket.co.za.
2. Membership and packages
- You can choose Family Care (R550 a month), Family Plus (R700 a month) or Family Complete (R900 a month).
- Basket contents can change from month to month, based on availability. When an item is not available, we can replace it with an item of similar value.
- Household essentials are included in selected packages only.
3. First basket free
New members receive their first basket free, subject to the conditions we confirm when you register. This offer applies once per household.
4. Payments
- Your package is paid with one monthly payment, on the date we agree with you.
- We schedule your basket after we receive your payment.
- Prices can change. We will tell you before a new price applies to you.
5. Delivery and collection
- We deliver to your door in Moloto and surrounding areas, according to the delivery schedule for your area.
- After your first successful delivery, you can choose to collect your basket from a designated collection point.
- Please make sure that someone is available to receive the basket, and that your address and phone number are correct.
- Delivery dates can change because of weather, safety or other events outside our control. We will tell you as soon as possible if your delivery changes.
6. Safety
The safety of our members, drivers and teams comes first. We can postpone or change a delivery if it is not safe to continue.
7. Changes and cancellations
You can change your package or cancel your membership by contacting us before your next payment date. Payments already made for a basket that we have prepared or delivered are not refundable, unless the law requires otherwise.
8. Problems with your basket
If something is missing or damaged, contact us within 48 hours of delivery or collection. We will look into it and, where appropriate, replace the item or credit your next basket.
9. Your rights
Nothing in these terms limits your rights under the Consumer Protection Act 68 of 2008 or any other South African law.
10. Website use
The content on this website, including the Ubuntu Basket name and logo, belongs to Ubuntu Basket. Do not copy or use it without our permission.
11. Changes to these terms
We can update these terms from time to time. The latest version will always be on this page.